The Channel Collection

Shipping & Returns Policy

All pieces are carefully packaged to ensure they arrive safely.

  • UK Orders: Delivered within 5 working days.

  • International Orders: Please allow 14/21 days for delivery.

  • Any import duties, taxes, or customs fees are the responsibility of the buyer.

  • If the actual shipping cost is less than the amount charged at checkout, the difference will be refunded.

Returns & Refunds
Each piece is handmade and unique, so please check the description and photos carefully before purchasing.

  • If your item arrives damaged, please contact me within 7 days with photos so we can arrange a replacement or refund.

  • Returns for change of mind are accepted within 14 days of delivery, provided the item is returned in its original condition. Return postage costs are the responsibility of the buyer.

  • Refunds will be issued once the item has been safely returned.